Most frequent questions and answers
We hope to provide you with a variety of payment methods: We accept PayPal, Visa, MasterCard and other credit cards as a secure payment method that we accept all kinds of credit or debit cards. We do take security very seriously, so your details are safe for us.
All credit and debit card holders must be verified and authorized by us and the card issuer to maintain security and prevent fraud.
For more information, please refer to the Payment And Tax page.
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Unpaid Order: Your order had not yet been paid for. You are able to delete this order and place a new one with the correct information.
Paid|Preparing order: You can click here to apply for a change within three hours after you’ve made the payment. We will try to accommodate your needs, but we cannot guarantee it can be done successfully, as the order is undergoing the processing procedure.
Paid|Partially shipped order: We are not able to change the order for shipped items. You can click here to change your order. For items you wish to change, please have your order number and item information ready.
Paid|Shipped order: Once your order has been shipped, we are unable to change any information including size, color, address, etc…
If you are not completely satisfied with your Jevip product, we will provide a return service within 60 days of purchase.
For more details, please refer to the Shipping & Deliverey page.
Or contact us via the form at the bottom of the page!
Paid|Processing: You have paid for this order and we are processing the parcel. Processing time is 1-3 business days.
Once the order is paid successfully, you will get an email with order confirmation and details.
Paid|Partially Shipped: Because your orders may contain multiple items, you may receive multiple packages. “Partially Shipped” implies that some of your items have been shipped. You will receive several emails containing shipping information and tracking numbers.
Paid|Shipped: Your parcel has been shipped and we will e-mail you the shipping confirmation and tracking number.
You can track your order status by clicking here.
We are sorry about the shipping delays during the COVID-19 outbreak period. Shipping process might be a little longer than usual due to the suspension of flights and the longer local customs clearance process affected by the coronavirus.We are trying our best to speed up the process, making sure your packages arrive as soon as possible. Thank you for your understanding!
Please find your Tracking No.
1. ON YOUR ORDER SHIPPED NOTIFICATION EMAIL
Check the email and find the Tracking Numbers directly.
2. ON YOUR ORDER CONFIRMATION EMAIL
Step1: Click View Your Order button to go to your order list.
Step2: Find the Order Status and Tracking Numbers.
3. ON YOUR JEVIP ACCOUNT
Step1: Log into your account at jevip.com.
Step2:Check your order list and find the Tracking Numbers.
Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact us to confirm the shipping address.
Parcel may be delayed for the following reasons:
1 Custom clearance and unexpected bad weather.
2 Local shipping agent delayed processing.
3 Incomplete or wrong address.
We do sincerely hope that you can kindly wait for parcels as they are on their way.
If the items have not been shipped, you can contact us for exchange the item or request a refund.
If an item you have received has size or color problem, please do the following:
For color issues, send us photos (using natural light) of the item, package, and labels.
For size issues, please place the garment on the floor and using a tape measure, measure the Bust, Waist, and Hips. Send us a photo of these measurements.
We consider the item’s size to be wrong if the size difference between the item you have received and the measurement indicated on the size chart differ by at least 3 cm (1.18 inch).
Please contact us and include with your message pictures, order number, and item number. Upon receiving your message, we will be in touch with you shortly.
At Jevip, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed.
If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact us: [email protected]
For more details, please refer to the Return & Refund page.
The size guide is next to each product page. Please use it to determine your size not by what you normally wear. This sizing is based on general standards.
To find the correct size, measure carefully, and update your measurements regularly. First take your bust, hip and waist measurements, either in inches or in centimeters. When you have the measurements, find the size that corresponds best with your results in the chart above.
Shipping charges are $5.99 for orders up to $50.00 . Orders over $50.00 have free Shipping. Charges will be displayed at checkout.
UK 7-14 Business Days
EU 12-18 Business Days
US 7-14 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
For more details, please refer to the Shipping & Deliverey page